Here Is What People Are Saying About The Rug Expert.
You recently cleaned the carpet in several areas of my home. The carpet was so bad that I thought we were going to have to replace it. I am so happy with the results. You did a great job and I know it was a tough one. My carpets look brand new. If you ever need a reference feel free to use my name. Thanks for a job so well done,
Susan Hannibal
Saratoga, CA
Rande is so trustworthy that we left on a trip and he finished the job and locked up the house, leaving the key where we asked! R. Lawson Sunnyvale CA Fantastic service, very professional, will definitely use The Rug Expert again and would not hesitate in recommending them. They did a fantastic job. Norma Fox Mountain View CA My experience with The Rug Expert was exceptional. I had a coupon which he honored with no haggling once he was on site... did not try to up sell me with stain treatments or add in other additional costs (experiences I have had with other vendors.) He showed up promptly, knew what he was doing, respected my house, put up warning signs that the floor may be slippery and did a fantastic job on the carpets. I will definitely use The Rug Expert again. Allegra Petras Los Altos CA I have had my carpets cleaned several times by the Rug Expert and have always been extremely satisfied. Recently I had the Rug Expert clean my flagstone patio, which had become quite stained over the years. It turned out to be a four-hour job, which restored the patio to its original status. In addition he put a protectant solution on the patio so that it will not get stained in the future. Again I am extremely satisfied. Ed Lungren Sunnyvale CA “Rande does a very thorough cleaning. Our carpets look like new for weeks. I have had Rande clean our carpets 5 times. He is honest, dependable and very knowledgeable about carpet cleaning, germs, odors, products, etc. We have 3 children, 2 dogs, and 2 cats, so our carpets get pretty rank. Rande can clean them back to pristine condition. He has even removed carpet for us at our request. One time he was removing carpet while I was learning to play the piano. He hammered the metal stripping to the “beat” of the piano music. That’s how my kids remember Rande when I tell them the carpets are to be cleaned. What I value most is that my carpets look, smell, and feel great when Rande is finished cleaning, and stay that way a while. The other thing I appreciate is how he explains how different chemicals react to cause/remove stains and odors.” Lise’ McCarthy Mother/medical office receptionist San Jose, CA “Thank you for the excellent job you did on our carpet in Portola Valley. I was very impressed with your hard work, skill, and outstanding work ethic. I would recommend you highly to anyone who would ask.” Hokan Holm
“Rande repaired two places in my Berber carpet and I could not see the repairs, it looks the same as the rest. Excellent job!” Shirley Hill Self employed computer trainer Santa Clara “ Rande is very experienced in carpet cleaning and does an exceptional job. I’ve had my carpets cleaned twice by Machell Carpet. The company is very professional. I can recommend them to anyone.” Sasha Chapman Administrative assistant San Jose, CA “Rande is friendly and does an excellent job at a great price. I called on Monday with company from out of town coming on Saturday, and he was here on Thursday. My carpets were clean when my company was clean when my company came. Thank you! Rande introduced me to an air cleaner that allows me, with Emphysema, to breathe much easier in my own home. I have my carpets cleaned by Rande every 3 Months.” Wanda Germaine Sunnyvale, CA “ Rande is excellent! He pays special attention to trouble spots. He is able to handle repairs and carpet stretching. I have had Rande clean my own carpets 6 times personally. Machell Carpet is prompt and courteous. I have referred them to many of my clients and will continue to do so.” Nick Kern, CRS Century 21, El Camino Sunnyvale, CA “We appreciate your prompt and courteous service. We have you clean our carpet twice a year because you always do good work, and our air purifier really takes away the cigarette smoke. Thank you.” James and Dorothy Seiferlein Sunnyvale, CA “After many visits of 8 grandchildren, and 5 great grandchildren, I began saving for carpet replacement. After your steam cleaning, the carpet looked so well restored, I instead spent the savings on kitchen repair!” Mrs. Bennie L. Cakerian Retired Nurse and Homemaker Los Altos, CA “I have Rande clean 4-5 times a year for the past 5 years. I am extremely pleased with Rande’s work. He is friendly reliable and knowledgeable. A real expert on carpets and their care. I first used Rande’s services to re-dye my blue carpet after it had some bleach spots on it. I was very happy that I didn’t have to replace the carpet.” Margaret Birnbaum Information Systems Consultant Sunnyvale “I have had Rande to my house at least 8 or 9 times in the past 3 years. I would not even think about using another carpet cleaner. Rande is very pleasant, and reliable. One time my dog chewed a corner of my brand new carpet and Rande was able to repair it and did such a good job that I could not see where it was replaced! My carpet has lots of spots because of my dogs, and each time it’s cleaned it looks brand new. Also all odors are eliminated.” Bernice White Homemaker/Wildlife Rescue Mountain View “I have server allergies, chemical sensations and asthma, and after Rande cleans I breath better and I am able to go in the rooms I couldn’t go in before. I am very sensitive to chemicals and there are no smells left to make me react. Before Rande cleaned my carpets I had to limit my self to one room. The other rooms in the house made me ill. Now even though I don’t have the freedom to roam outside, I have the freedom to roam in my house and not react. Rande is very helpful, professional, and kind. Not only do my carpet and furniture get cleaned, but he gives me a lot of information and helps me with my allergies. Your company has been a godsend.” Patricia Lumish Homemaker Mountain View “This was my first time using Machell Carpet and Rande has carpet down to a science. He thoroughly explained all the ins & outs of carpet care and cleaning. He even told us how to maintain the carpet! And explained the health benefits of carpet cleaning. I was pleased with the whole experience. I watched Rande every step of the way, and I could not have done it better.” Charlie Porzio Mechanic Sunnyvale, CA “My carpet looks like new again, and by all means I had the dirtiest carpet, with lots of cat spots. You are very friendly and professional.” Ms. Willy Visser Payroll Specialist Sunnyvale, CA “Once you’ve had Rande clean your carpets, you’ll never have anyone else. I have from experience they are the best. Rande is thorough and very positive about his work. You will be very pleased and extremely satisfied. A-1 in my book.” Mrs. Ruth Schreiner Retired Sunnyvale, CA “Very good work and excellent cleaning results. Our carpet is off-white and we live in the hills, we bring mud sometimes. After Rande cleans the carpet is looks like new. Once or twice recurring spots have appeared and Rande comes up promptly and removes them. I feel like I can depend on Machell Carpet Cleaners to clean my carpet well. I trust him.” Mr. and Mrs. Creasy Teacher/Geologist Palo Alto, CA “Rande Machell is extremely Knowledgeable about the” science” of carpet and upholstery cleaning. He is extremely hard working, and gets excellent results. The company is very professional and responds quickly to our request for service.” Rosalind Griffiths Homemaker/Graphic Designer Sunnyvale, CA “Before I had my carpets cleaned by Machell Carpet, my carpet got dirty very quickly after cleaning. Now that Rande is cleaning my carpet, the carpets stay clean much longer than before. I have light beige carpet and it is important to me that it looks clean. I feel that Rande cleans my carpets thoroughly, so I’ve had him do my carpet cleaning more than Five times.” Shelby H. Camphell Sr. Technical Writer Sunnyvale, CA “Prior to moving in to my new home, I contracted with Machell Carpet to clean my upholstered living room set. It has been 3 years, and still looks brand new. I feel I can always rely on Rande to service my carpet and upholstery cleaning needs.”
Margie Hewes Accountant Sunnyvale, CA
“A very clean carpet makes me proud to show off my carpet and my home. I have no regrets in recommending Rande to my friends and acquaintances. He is always courteous and on time, and does an excellent job. When coming to my home Machell Carpet always does two or three of my friends homes the same day, making us all very happy.”
Jackie Kitchin Retired Hayward, CA “The quality of cleaning you performed in our lobby area is outstanding. The treatment recommended and done by Rande has caused the carpet to stay clean longer. We appreciate your friendly, efficient, and on-time service.”
Dale Ferguson Community Administrator Sunnyvale, CA “I’ve had Rande clean the carpet at my home 5 or 6 times, so when we started having trouble with carpet in the athletic facility at the Palo Alto Elks Lodge, I knew Rande could fix the problem. First, he installed carpet to match an area where lockers were removed and bare concrete was exposed. Then, he was able to restore the appearance of the carpet through an ongoing cleaning schedule. His skills are superb and the results have been outstanding, even with very difficult projects. Once a volunteer painting project at the Elks Lodge ended up a disaster. Painters tracked enamel paint all over the carpets and it dried before we could reach Rande (our fault). Rande made an immediate trip plus follow-ups to perform his magic, and got it all out! He performed the same magic when an entire pot of coffee was knocked over on to the carpet during a racquetball tournament at the lodge. Rande are very cooperative and easy to deal with. We liked them so much we decided to draft the whole family into the Elks Lodge.”
Edward A. Mendell Retired School Administrator Portola Valley CA “It is really amazing what happens, I get all set discard my carpet for a new, and then after I have them cleaned it’s like new. Thanks Rande, this is the third time you’ve saved my carpet and the stretching job you did in the bedroom came out great.”
Eleanor M. Mahon Housewife Mountain View CA “I never have to worry about how well the carpets will be cleaned in our Clubhouse. They always come put great and Rande makes sure all excess water is removed, so that the carpet dries fast. By far, the best service we have received is from Rande’s Carpet service.”
Ron Swegles Community Administrator Sunnyvale CA “I will tell all my friends to use The Rug Expert. I have never seen my carpets this clean since we bought our house 9 years ago. I needed to get my carpets cleaned before my child’s birthday party. I wasn’t sure if we could get them clean enough, and we had considered replacing them. Now we don’t have to get rid of our carpets because they look new! Even our bad stains came out nice and clean!” Lara Vastano Stay At Home Mom of Four Santa Clara, CA “My carpets look the best I’ve ever seen them, and I’m 59 years old! The Rug Expert did my kitchen and bathroom floors too! Everything looks like new. I’m very very impressed. Rande was also able to come out on a days notice and worked extremely hard! Personally, I am so happy with my floors; my house looks like new… I’m going to invite my friends over now!” Rob Martin Teacher Mountain View, CA “The Rug Expert did an excellent job. It amazed me that Rande easily removed a rust stain from our carpet that no one else could. The carpet stretching, and repair work he did saved us from having to buy new carpet.” Salvatore B. Dina Retired Mountain View, CA | 
